The logo of Cresta.ai, the AI powered sales team coach
Case Study

How Cresta drove a double-digit million increase in lifetime revenue for a top U.S. telecom in 6 weeks

Challenge

Cox Communications is the third-largest telecommunications company in the United States, providing digital cable television, Internet, telephone, and smart home services to millions of customers nationwide. Their live chat sales team handles a variety of conversations, from customers looking to discover new offerings, to customers moving residences, to brand-new customers who are just setting up their services. The live chat team also operates through a business process outsourcer, which limited the opportunity for Cox to train agents on these conversation flows.
Unlock this case study now
Business Email
Please use your business email

From the blog

How Predefined Content Limits Your Chat Team's Potential

The downsides of using predefined content for chat and what leading teams are do...

Software that learns by demonstration

Think about a time when you taught someone something difficult. Did you just tel...

From the press

“The Business of Artificial Intelligence”

“The Shape of Work to Come”