As Customer Success Manager, you will help our enterprise customers use Cresta more effectively. You will be an advocate for them and use their feedback to guide our product roadmap along, marketing efforts, and feature implementation. This role will require high attention to detail as you will identify patterns and processes to help customers make the most out of their experience with Cresta. You'll also have creative autonomy to work across multiple mediums to develop the right resources to help users discover new use cases, implement more sophisticated workflows, and generate more sales with Cresta.
You will join a collaborative but highly autonomous working environment in which each member has a defined role, with the ability to work on projects and features that they identify as interesting.
Cresta is an early-stage enterprise AI startup with the mission of ending repetitive work, and transforming all sales agents into experts on the first day on the job. We enable large human workforces to operate like autonomous, intelligent fleets - when one human makes a mistake, everyone learns from it, and when one human achieves success, everyone improves.
Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, our team is composed of Stanford PhDs and top engineers and leaders from Google, Facebook, and other tech companies. Even as an early-stage startup, multiple Fortune 500 companies see the value of Cresta to enhance their workforce productivity with AI.